After being in the area for a bit...compared to other planet fitnesses, I am underwhelmed by the customer service here. The customer service here shows that the "gymtimidation" motto of Planet Fitness isn't true. I honestly chose Planet Fitness because of 2 things: the motto and the membership value. I chose this gym brand, because I've had experience with feeling uncomfortable at the gym due to people approaching me uncomfortably, treating my time on machines as less valuable, etc
Starting May 15th and running through Sept. 1st, teens ages 15-18 can work out TOTALLY FREE. No catches, no commitments. Come in and use tons of cardio and strength equipment on your own, or sign up for our free fitness training classes. Plus, enter for the chance to win a $5,000 scholarship and other prizes! Visit any Planet Fitness on or after May 15th to sign up for your free summer membership. Under 18 must have a parent or guardian present at sign up. More information available here.
The day I walked into Planet Fitness I weighed 315 pounds. I was diagnosed with type 2 diabetes and I wanted to do something about it. Joining Planet Fitness may have saved my life. Since the first day I walked into Planet Fitness and started doing a workout program, I’ve lost 50lbs and have dropped several clothes sizes! I feel great. Everyone who sees me now tells me how good I look. All I can say to Planet Fitness is thank you for a great place to work out!
Even during the sign up process, when she signed me up, there was No Hello, No smile, No eye contact, it was Basically a " sign this and yeah, go ahead"..... I didn't need a jump up for joy response but a "Hello" or "Welcome to the gym" would provide a sense of professionalism. I've seen maybe 1 or 2 members of the staff that greet their patrons, I'm sure there are some Good staff members but not from what I seen.
I've noticed a lot more of their machines seem to be breaking down. Now, it is expected since x amount of people use the machine every day, but some of them seem to be out of order for months on end. Even their TVs and their water fountain have been breaking down. I think it's going on 2 months since they removed the TV and it hasn't been replaced yet.
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