After being in the area for a bit...compared to other planet fitnesses, I am underwhelmed by the customer service here. The customer service here shows that the "gymtimidation" motto of Planet Fitness isn't true. I honestly chose Planet Fitness because of 2 things: the motto and the membership value. I chose this gym brand, because I've had experience with feeling uncomfortable at the gym due to people approaching me uncomfortably, treating my time on machines as less valuable, etc
This gym is a joke. I thought my membership was cancel back in may but in june 13 i check they still charge me for the annual fee so i went in person and ask them why am i still being charged ? They just said oh did u signed anything i said yes i said on the screen thats it. Also my monthly payment is on june 17 so i asked them so am i still gonna get charge this month too and they said yes. Being charge due to your system fault ? What a joke. What a big disappointment with this gym after 3 years membership here. Never sign up planet fitness membership again nor recommend to anyone.
The day I walked into Planet Fitness I weighed 315 pounds. I was diagnosed with type 2 diabetes and I wanted to do something about it. Joining Planet Fitness may have saved my life. Since the first day I walked into Planet Fitness and started doing a workout program, I’ve lost 50lbs and have dropped several clothes sizes! I feel great. Everyone who sees me now tells me how good I look. All I can say to Planet Fitness is thank you for a great place to work out!
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The Planet Fitness Store is an American franchise of fitness centers based in Newington in New Hampshire America. Founded in 1992 and has 1000 locations in America and recent expansions into Canada and Dominican Republic, the Planet Fitness store has done its part in keeping people healthy for 24 years especially in our time where recreational facilities such as being outdoors have been replaced with seating at home and doing things while seated or lying down.
Even during the sign up process, when she signed me up, there was No Hello, No smile, No eye contact, it was Basically a " sign this and yeah, go ahead"..... I didn't need a jump up for joy response but a "Hello" or "Welcome to the gym" would provide a sense of professionalism. I've seen maybe 1 or 2 members of the staff that greet their patrons, I'm sure there are some Good staff members but not from what I seen.