It's fine for workouts, but customer service is mediocre. I had a lot debit card, so I had to cancel it. They don't take credit cards or cash so I had to wait for the new card. I went to the club to update my card and explain, but they charged me a penalty on top of the monthly fee. I asked if there's anyone I could talk to, but they didn't want to bother. Honestly, it could happen to anyone, but it just goes to show if you're ever in a situation like this, they just don't care. Not even for faithful customers.
At my home Planet Fitness, I have had no issues. However coming here, I experienced feeling uncomfortable. I just started to use a machine and someone asks me if I am using it...of course I am?! He then proceeds to stand within 2 feet of the machine with his arms crossed, legs apart, staring. Unwilling to be "gymtimidated" (though maybe in the past I would have been intimidated to stop), I finished my 3 sets. The issue with this is that I brought this up to the staff and the staff looked at me with annoyance, denied that was "gymtimidation," and turned away to ignore me. The phone then rang and he looked away toward the ceiling averting my gaze.
This gym is a joke. I thought my membership was cancel back in may but in june 13 i check they still charge me for the annual fee so i went in person and ask them why am i still being charged ? They just said oh did u signed anything i said yes i said on the screen thats it. Also my monthly payment is on june 17 so i asked them so am i still gonna get charge this month too and they said yes. Being charge due to your system fault ? What a joke. What a big disappointment with this gym after 3 years membership here. Never sign up planet fitness membership again nor recommend to anyone.
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I really like working out there. The trainers are very helpful. The best thing is that it doesn't ha...ve the locker room smell that turns me off from working out. I like being able to go when I have the time and not when the gym has the time. I'm shy about working out in front of people and at Anytime I can go when there is very few people there. See More
After being in the area for a bit...compared to other planet fitnesses, I am underwhelmed by the customer service here. The customer service here shows that the "gymtimidation" motto of Planet Fitness isn't true. I honestly chose Planet Fitness because of 2 things: the motto and the membership value. I chose this gym brand, because I've had experience with feeling uncomfortable at the gym due to people approaching me uncomfortably, treating my time on machines as less valuable, etc
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Starting May 15th and running through Sept. 1st, teens ages 15-18 can work out TOTALLY FREE. No catches, no commitments. Come in and use tons of cardio and strength equipment on your own, or sign up for our free fitness training classes. Plus, enter for the chance to win a $5,000 scholarship and other prizes! Visit any Planet Fitness on or after May 15th to sign up for your free summer membership. Under 18 must have a parent or guardian present at sign up. More information available here.