PF Alhambra is a tidy, affordable gym with neat lockers, huge parking lot, free pizza and tootsie roll. LoL. Staff (Mark and co.) are competent, friendly and professional. They should be given a raise! Because they are always dependable. PF is without flaws, the things I abhor is when the machines are out of service, artic blasting A/C on the far back end and the crowded peak hours (M-W; 6pm), however, not as terrible compared to PF Mid-town Olympic blvd branch.The gym goers are friendly, nice and respectful. Similarly, there are good looking fit women in this gym which kinda motivating. Overall, I highly recommend this gym. I can suggest they add more new machines or install a wall pull up bars like most gym do. I would like to make it happen.
It's fine for workouts, but customer service is mediocre. I had a lot debit card, so I had to cancel it. They don't take credit cards or cash so I had to wait for the new card. I went to the club to update my card and explain, but they charged me a penalty on top of the monthly fee. I asked if there's anyone I could talk to, but they didn't want to bother. Honestly, it could happen to anyone, but it just goes to show if you're ever in a situation like this, they just don't care. Not even for faithful customers.
At my home Planet Fitness, I have had no issues. However coming here, I experienced feeling uncomfortable. I just started to use a machine and someone asks me if I am using it...of course I am?! He then proceeds to stand within 2 feet of the machine with his arms crossed, legs apart, staring. Unwilling to be "gymtimidated" (though maybe in the past I would have been intimidated to stop), I finished my 3 sets. The issue with this is that I brought this up to the staff and the staff looked at me with annoyance, denied that was "gymtimidation," and turned away to ignore me. The phone then rang and he looked away toward the ceiling averting my gaze.
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