It's fine for workouts, but customer service is mediocre. I had a lot debit card, so I had to cancel it. They don't take credit cards or cash so I had to wait for the new card. I went to the club to update my card and explain, but they charged me a penalty on top of the monthly fee. I asked if there's anyone I could talk to, but they didn't want to bother. Honestly, it could happen to anyone, but it just goes to show if you're ever in a situation like this, they just don't care. Not even for faithful customers.
Anytime Fitness is a 24-hour health and fitness club headquartered in Woodbury, Minnesota. The company operates over 4,000 franchised locations in 50 countries. The gym facilities are open 24 hours a day, 365 days out of the year.[2][3] Chuck Runyon, Dave Mortensen, and Jeff Klinger founded Anytime Fitness in 2002. Runyon is the CEO of the company.[2][4] According to Forbes, Anytime Fitness was the fastest growing health club franchise in 2014.[5] In 2015, Entrepreneur Magazine ranked Anytime Fitness first on its global franchise list.[6]
After being in the area for a bit...compared to other planet fitnesses, I am underwhelmed by the customer service here.  The customer service here shows that the "gymtimidation" motto of Planet Fitness isn't true.  I honestly chose Planet Fitness because of 2 things: the motto and the membership value.  I chose this gym brand, because I've had experience with feeling uncomfortable at the gym due to people approaching me uncomfortably, treating my time on machines as less valuable, etc
 I was diagnosed with autism when I was 7 years old and I have been bullied badly, even out in public. So when I got my membership in March of 2013 I was scared of getting bullied. Been going since then and NOT ONCE have I gotten picked on. The staff doesn’t care. They watch out for me. They greet me with my first name. ‘Hi Jacob, how are you?’ I feel safe and I feel independent. I put on muscle. I LOVE Planet Fitness.  
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