After being in the area for a bit...compared to other planet fitnesses, I am underwhelmed by the customer service here. The customer service here shows that the "gymtimidation" motto of Planet Fitness isn't true. I honestly chose Planet Fitness because of 2 things: the motto and the membership value. I chose this gym brand, because I've had experience with feeling uncomfortable at the gym due to people approaching me uncomfortably, treating my time on machines as less valuable, etc
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PF Alhambra is a tidy, affordable gym with neat lockers, huge parking lot, free pizza and tootsie roll. LoL. Staff (Mark and co.) are competent, friendly and professional. They should be given a raise! Because they are always dependable. PF is without flaws, the things I abhor is when the machines are out of service, artic blasting A/C on the far back end and the crowded peak hours (M-W; 6pm), however, not as terrible compared to PF Mid-town Olympic blvd branch.The gym goers are friendly, nice and respectful. Similarly, there are good looking fit women in this gym which kinda motivating. Overall, I highly recommend this gym. I can suggest they add more new machines or install a wall pull up bars like most gym do. I would like to make it happen.
It's fine for workouts, but customer service is mediocre. I had a lot debit card, so I had to cancel it. They don't take credit cards or cash so I had to wait for the new card. I went to the club to update my card and explain, but they charged me a penalty on top of the monthly fee. I asked if there's anyone I could talk to, but they didn't want to bother. Honestly, it could happen to anyone, but it just goes to show if you're ever in a situation like this, they just don't care. Not even for faithful customers.